Do you have experience gained in either an administrative or customer service role, with experience resolving customer queries either in person or via the telephone? Are you looking to develop your career as part of a friendly team? Join DB Group’s head office located in Bourn (Cambridgeshire) where you’ll receive full training and support as part of an open and inclusive working environment…

Our Company

DB Group (Holdings) Limited is a pioneer in the construction industry. We trade through a range of brands, including PUDLO waterproofing concrete, innovative zero cement Cemfree binder, and MPS Concrete Repair Solutions.

At DB Group we care about our people and believe in having an open culture where employees are supported, challenged, and are able to celebrate success. Our people are at the heart of everything we do and we are committed to investing in their ongoing development, enabling them to grow their careers with us as part of a forward-thinking team.

The Role 

As Sales Administrator, you will be responsible for managing a varied workload, including ensuring the smooth processing of orders. You will be the first port of call for customer and general enquiries to our head office, whilst also providing admin support to the wider team. Your duties will include:

    • Processing sales orders, issuing invoices and proof of deliveries; liaising with the Operations department as required
    • Organising deliveries and liaising with delivery providers to resolve necessary matters, whilst keeping customers updated
    • Updating the Customer Relationship Management (CRM) system
    • Undertaking project administration, including liaising with remote teams, processing warranty requests and end of project drawings, compiling project folders
    • Communicating changes to price structures to customers

Requirements

    • Experience gained working in either an administrative or customer service role, specifically with experience resolving customer queries, either in person or via the telephone
    • Highly organised with excellent attention to detail
    • Good team working skills and a professional approach, with the ability to build and maintain good working relationships
    • Competent in Microsoft Office programs including Word and Excel
    • Self-motivated approach, with the ability to manage and prioritise your own workload as well as meet deadlines
    • Excellent interpersonal and communication skills, both written and verbal

The Package

    • Salary in the region of £25,000 to £27,000, higher salary potentially negotiable for a highly experienced candidate
    • 25 days annual leave plus bank holidays
    • Private Health Care
    • Contributory pension scheme – matching company contribution up to 5%
    • Life assurance (x3 salary)
    • Employee Assistance Programme
    • Paid volunteering days
    • Social events
    • Permanent contract, working full time hours, Monday to Friday

To apply for this position, please follow this link: https://www.jvpjobs.co.uk/jobs/job/39bc83f8-bf8d-4a85-9b77-504f88d4872f/sales-administrator

All applications for this Sales Administrator vacancy should be submitted online, and strictly no agency calls or agency CV submissions.

Launching PUDLO CWP 2.5

After extensive testing, we’ve cut the weight of our award-winning waterproof admixture PUDLO CWP from 8kg to 2.5kg.

  • Same high-quality performance
  • Cut manual handling risks with a weight reduction of nearly 70%
  • Save money and fuel transporting a compact, concentrated product
  • Less material and less waste boost your sustainability credentials