At DB Group, we’re incredibly lucky to have a sterling technical department. Headed up by Liam Leonard, our Technical Standards Manager, the tech team is a hive of activity and an integral part of providing our excellent customer service. We followed Liam and his team around for a day, to see what they get up to.
First things first, the team get in and check any outstanding or new work that may have landed overnight. Together, they prioritise the day’s tasks and aim to tackle as much as possible within one day. After that, it’s time to respond to emails, complete any scheduled call-backs and update the CRM system.
Grab a quick coffee…
After catching up, it’s down to business. The team spend some focused time on a very detailed waterproofing project. This might involve some CAD drawings, in-depth site reports and sourcing approvals. In and amongst this detailed work, one or more of the team will be on hand to troubleshoot for the site teams. Liam keeps up to date on BBA certificates and ensures that all works are appropriately compliant as work gets underway.
Time for a super quick lunch and email catch up…
In the afternoon, the tech team are often present in meetings with colleagues in design, sales or marketing; always ensuring the product information is up to date. Part of their role is producing and providing 3D imagery, which might get used anywhere from marketing brochures to technical specification documents for the sales team. After an internal catch up, the technical team meet with various contractors to describe and explain DB Group’s products and offering. This might be for a waterproofing job, cement works or gas-proofing.
Grab the phone and troubleshoot a technical issue….
Before the day comes to an end, Liam checks up on warranties and catches up on any admin required for ongoing project folders. The team have a debrief, check out their latest CAD drawings and finish any outstanding tasks, ready for another day!
But that’s not all!
For the technical team, there’s no such thing as ‘another day at the office’. On top of all their typical tasks, they do a whole host more.
- Provide technical assistance to our overseas hubs.
- Update and approve warranties for everything from cement, to waterproof membranes.
- Update the QA (quality assurance) system and ensure that every project has a dedicated site support team.
- Produce and disseminate installation guides, technical data sheets and safety protocols across the group.
- Train staff in line with ever changing British Standards.
- Ensure all practises are up to the appropriate ISO standards.
- Provide key account management and consistent technical support.
- Develop new products.
- Attending and sitting on various boards and steering groups…
By having an in-house technical department, we are able to offer efficient and informed support to our customers, site teams and internal departments. Our customers and contractors benefit from their exceptional knowledge base and understanding of a wide variety of standards and compliance measures.
Get in touch with our Technical team to find out how they can help you on your project on 01954 780687 or firstname.lastname@example.org.